News At Western Water Company

Our lobby will be closed Monday, January the 6th. If you have a water emergency or need to speak to a customer service representative call (513) 722-1682 or email billing@western-h2o.com. The lobby will reopen Tuesday, January 7th at 8:30am.

If you were impacted by the water outage on July 22, 2024 the Boil Advisory has been lifted.

If you were affected by the recent outage on 7/22/2024 once service is restored, you will be under a boil water advisory until further notice. A boil advisory is a precautionary measure to alert customers when there is a potential for compromised water quality. It is recommended that customers boil all water used in the preparation […]

In the early hours of this morning we experienced a water main break. Our crew is on site and working to restore service. The following roads have been affected. State Route 132 (east of Butlerville to Clarksville), State Route 123 ( SR 28 to Todds Fork), Edwardsville, Templin, Waynes Way, Kunker, Collins Riley, Nauvoo, State […]

If you receive your bill via email on August 25, 2022 you received it in error. The balance due reads $0.00. This is a mistake. A new email bill will be generated on August 26, 2022 with the correct balance due. Sorry for any inconvenience.

Due to inclement weather our administrative office will be closed to walk-in traffic. You may still talk with a customer service representative by calling 513-722-1682 during regular office hours of 8:30am-5:00pm. The lobby will reopen Monday at 8:30am. Thank you.

Our administrative office will be closed on Christmas Eve and will reopen Monday, December 27th at 8:30am.

At Western Water Company, we are preparing for the future. Over the past few years, we have been planning a consolidation of our administrative office with our production plant. Our current administrative office in Goshen—where we have been located for nearly 30 years—no longer meets our needs as we continue to grow. Our new administrative […]

Western Water Company COVID-19 coronavirus Update As we continue to monitor developments regarding the COVID-19 coronavirus with updates from the Ohio EPA, CDC, AWWA, The World Health Organization as well as other Federal, State and Local agencies, we strive for the safety and well-being of our members, employees and the communities we serve. The most […]