If you have any questions
that are not addressed below, please call 513-722-1682 or stop by our
Western Water Company, 1775 St. Rt. 28, Goshen, Ohio 45122.
Click on link below for answers to our most frequently
do I transfer or terminate my service?
Company Rules Section IX states Change of Occupancy and Termination
A. Not less than (1) week's notice must be given in writing, to
the Company, to discontinue service or to change occupancy or ownership.
B. The outgoing member shall be responsible for all charges up to
the time specified in the written notice to discontinue service.
do I check for a water leak?
Do not turn valve
off in meter box First walk out to your meter, remove the lid and
write down the current meter reading. Do not use any water in your
home for three (3) to four (4) hours. After the specified amount
of time has lapsed, remove the lid and write down the current reading.
If the meter reading has changed the leak would be between the meter
and the house. Locate your shut off valve inside your home and shut
water off. If the reading has not changed open the shut off valve
inside your home and repeat the same steps above to see if the leak
is inside. After opening the shut off valve inside, if the meter
reading changes the leak would be inside your home.
If the reading has not changed, you do not have a leak. Subtract
the first reading from the last and this will inform you how much
water you lost during the test.
A small leak may take longer to significantly show a difference
on your meter. If you are not convinced with the 3 to 4 hour tests,
choose a day when no one will be at home for 10 to 12 hours. Even
the smallest drip should show up during this time. If you determine
a leak is present the next step is to find the location of the leak.
First, look for a wet spot on the ground between the meter and your
If no leaks were found, a thorough inspection of your pipes, lines,
connections and valves under your home or in your basement, would
be the next step.
Your hot water tank could have a hole rusted in the bottom or the
drain valve may be leaking. An inspection should also be made of
your toilet tanks. Water can leak out by flowing over and down the
overflow pipe without the tank making any noise to alert you to
the problem. The toilet does not have to be running (filling back
up) for this to happen. It can continue to overflow after the toilet
noise has cut off. Sometimes the rubber stopper or plunger in the
bottom of the tank will not seat or close properly causing the continual
overflow and loss of water also inspect the chain that connects
the handle lever and the rubber plunger. It may become entangled
also causing the same problem. The round bobber-like float may also
need bending down to shut the water off earlier before it runs over
the overflow pipe. Again, there may be no audible sounds that will
alert you to any of these problems in your toilet tank. Frequent
inspections are recommended to avoid problems.
By following these simple steps, you should be successful in finding
accurate results that could save you money.
A leak through the following diameter hole at 60 psi will result
in this much wasted water per quarter.
| 1/4 inch = 1,181,500 gallons
|1/8 inch = 296,000 gallons
|1/16 inch = 74,000 gallons
|1/32 inch = 18,500 gallons
my drinking water safe?
is the first priority at Western Water Company. Constant testing
by the dedicated staff of certified operators and laboratory personnel
ensure the highest standards for drinking water quality are being
met at all times. The test results for 2010 show Western Water Company’s
water to be of the highest quality. If you have any questions about
water quality, please contact Jim Swearingen at the Water Treatment
Plant, weekdays at (513)899-3211 between 8:00a.m. And 5:00p.m.
is the source of my water?
Company’s water comes from an aquifer along the Little Miami River
in Warren County. Western Water also purchases water from other
water systems and then distributes the various supplies to their
Western Water Company
Little Miami River Aquifer
/ Warren County
Cincinnati Water Works
Ohio River and Great Miami
are there contaminates in my water?
including bottled water, may reasonably be expected to contain at
least small amounts of some contaminants. The presence of contaminants
does not necessarily indicate that water poses a health risk. More
information about contaminants and potential health effects can
be obtained by calling the Environmental Protection Agency’s Safe
Drinking Water Hotline at (800)426-4791.
are sources of contamination to drinking water?
The sources of
drinking water both tap and bottled water includes rivers, lakes,
streams, ponds, reservoirs, springs, and wells. As water travels
over the surfaces of the land or through the ground, it dissolves
naturally occurring minerals and in some cases radioactive materials.The
water can also pick up substances resulting from the presence of
animals or from human activity.
Contaminants that may be present in source water include: (A) Microbial
contaminants, such as viruses and bacteria, which may come from
sewage treatment plants, septic systems, agricultural livestock
operations and wildlife; (B) Inorganic contaminants, such as salts
and metals which can be naturally occurring or result from urban
storm water runoff, industrial or domestic wastewater discharges,
oil and gas production, mining, or farming; (C) Pesticides and herbicides,
which may come from a variety of sources such as agriculture, urban
storm runoff and residential uses; (D) Organic chemical contaminants,
including synthetic and volatile organic chemicals, which are by-products
of industrial processes and petroleum production, and can also come
from gas stations, urban storm water runoff and septic systems;
(E) Radioactive contaminants, which can be naturally occurring or
be the result of oil and gas production and mining activities.
In order to ensure that tap water is safe to drink, EPA prescribes
regulations, which limit the amount of certain contaminants in water
provided by public water systems. FDA regulations establish limits
for contaminants in bottled water which must provide the same protection
for public health.
is the susceptibility analysis?
The aquifer that
supplies drinking water to Western Water Company has a high susceptibility
to contamination, as indicated by the presence of nitrates in the
treated water in 1994 and 1996. The high susceptibility is due to
the sensitive nature of the aquifer in which the drinking water
wells are located. These wells are near existing potential contaminant
sources which have been identified. Further nitrate testing since
1996 has indicated very low levels of nitrates in the finished water.
These results are listed in this report and previous Consumer Confidence
Reports, you the customer have received over the past few years.
Although the aquifer is susceptible to contamination, our testing
indicates nitrates are at very low levels in the finished water.
I need to take special precautions?
Some people may
be more vulnerable to contaminants in drinking water than the general
population. Immuno compromised persons such as persons with cancer
undergoing chemo therapy, persons who have undergone organ transplants,
people with HIV/AIDS or other immune system disorders, some elderly,
and infants can be particularly at risk from infections. These people
should seek advice about drinking water from their health care providers.
EPA/CDC guidelines on appropriate means to lessen the risk of infection
by Cryptosporidium and other microbial contaminants are available
from the Safe Drinking Water Hotline at (800)426-4791.
our water system meeting other rules that govern our operations?
The Ohio EPA require
us to test our water on a regular basis to ensure its safety. Western
Water Company had no violations to report for the 2010 sampling.
Company purchases water from other water systems as explained in
the source water section. Two of these are required to monitor for
turbidity so we are required to show these results on our report.
Turbidity does not present any risk to your health. They monitor
turbidity, which is a measure of cloudiness of water, because it
is a good indicator that filtration systems are functioning properly.
Quality Data Report
is the Water Quality Data Report from Western Water. Click on link
to be taken to that section of our site.
Water Quality Date Report
are the Water Rates?
Water Rates for
Each user shall pay a minimum charge for each meter, based on the
size of the meter purchased, regardless of actual usage. The user
will be entitled to the quantity of water set opposite the meter
size for the minimum charge.
All water user in excess of the above minimums
shall be charged at the rate of $6.00 per thousand gallons.
Membership fee: $60.00
Return to top